Start with account setup and access, then use the guides below for vehicle controls, charging, and troubleshooting.
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Pickup access is pending an actual vehicle test. First unlock, access timing, PIN delivery, and renter Mobile Key availability are not yet confirmed. Contact ZEVO Support before pickup if you do not have a confirmed way to unlock and drive your assigned vehicle.
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Lucid Air Getting Started and Access
Account linking, assigned keys, doors, and the pending pickup flow.
Lucid Air Vehicle Controls and Phone Setup
Controls, climate, storage, Drive and Park, and phone connection.
Compatible connectors, starting and stopping a charge, and charging problems.
Lucid Air FAQ and Troubleshooting
Short answers about feature locations and common problems.
Text ZEVO Support: 855-924-4885. For a callback, leave a voicemail at 877-835-9386. This is a voicemail line, not a live inbound queue. Contact ZEVO Support
Send your booking reference, location, and exact error message. Keep passwords, PINs, and verification codes out of screenshots. For immediate danger, call 911.
Follow Pickup & Return Process and End Booking Basics. Contact ZEVO Support if an access problem prevents you from completing the return.