Set up your Lucid account, then confirm your assigned access method with ZEVO before pickup.

Link your Lucid account

A Lucid account is required to reserve a Lucid through ZEVO. Use the email registered to your Lucid account when ZEVO asks you to link it.

  1. Select your Lucid in ZEVO and choose Reserve.
  2. At the Lucid account prompt, enter your existing Lucid account email. If you do not have an account, complete the registration form on the Lucid portal with your name, email, phone number, and other requested information. Follow any verification prompts shown.
  3. Return to ZEVO and enter the email you registered with Lucid. Continue through the booking prompts once the account is recognized.

Account not found: check that you completed Lucid registration and entered the Lucid account email correctly. Contact ZEVO Support if it still cannot be recognized.

Pickup access is pending

<aside> 📌

The actual pickup flow has not been tested. Do not use general Lucid key instructions as confirmed ZEVO pickup steps. Contact ZEVO Support before pickup to confirm how you will unlock and drive your assigned vehicle.

</aside>

Access detail Status
First unlock method and when access begins Pending actual pickup test
Assigned fob, key card, or backup device Pending confirmation
Whether a PIN is required and how it is supplied Pending actual pickup test
Renter Mobile Key availability and pairing Pending actual pickup test
Recovery when the phone or assigned key does not work Pending actual pickup test

Step-by-step unlock, key-card, and Mobile Key procedures will be added after the actual ZEVO pickup flow is confirmed.

Reference locations

These Lucid illustrations identify the exterior handles and key-card sensor. They do not confirm the key or access permissions included with your booking.

Exterior door handles in the extended position

Exterior door handles in the extended position

Image source: Lucid Motors

Key-card sensor location on the driver-side center pillar

Key-card sensor location on the driver-side center pillar

Image source: Lucid Motors

Access problems

If your vehicle is missing from the app, you cannot unlock it, or you do not have a required key or PIN, contact ZEVO Support with your booking reference and exact message. Do not reset the owner’s profile or remove other keys.

Bluetooth audio and Mobile Key are separate functions. Successful music pairing does not confirm driving access.

Need help

Contact ZEVO Support

Back to Lucid Air Driving Guide.