1️⃣ Pre-Trip Mode (First-Time Access Issue)

• If the car is in Pre-Trip Mode, access is restricted until the renter completes the pre-trip process.
• To proceed, they must:

1. Log in at web.zevo.com and navigate to the "My Booking" page.
2. Complete the pre-trip checklist, which includes:

• Taking photos of the vehicle to document its current condition.
• Indicating any pre-existing damage in the system.

1. Once completed, the Tesla key will be automatically sent to your phone. Open the Tesla app and ensure the phone key is setup. For Arizona, you will receive a Charge Key.

2️⃣ Payment Overdue (Loss of Access Mid-Rental)

• If a renter previously had access but lost it, they may be locked out due to an overdue balance:
• 🚨 Base Fare Overdue: Access restricted when weekly base fare remains unpaid for more than 48 hours.
• 🚨 Supercharging & Tolls: Access restricted when charges exceed $100 for more than 2 days.

Solution:

• Log in at web.zevo.com.
• Go to the "My Booking" page to review and settle outstanding payments.
• Access will be restored automatically after payment

3️⃣ Tesla App or Phone Key Setup Issues

• Renters must download the Tesla app and set up their phone as a phone key to unlock and start the car.