1️⃣ Pre-Trip Mode (First-Time Access Issue): Begin Your Booking
2️⃣ Lost Access during booking: Payment Deadlines
- Tesla App or Phone Key Setup Issues
Confirm Bluetooth is on and the Tesla app has Location set to Always. On Android, also allow Nearby devices if shown.
Assure that you’re signed into the correct account.
If the phone key still will not connect:
- Open phone Settings > Apps > Tesla > Permissions and restore the required permissions.
- Close the Tesla app completely, restart the phone, and reopen the app near the vehicle.
- Move other paired phones or watches away, or turn off Bluetooth on them temporarily, then retry Set Up Phone Key.
- Reinstall only if initial setup never completed and permissions cannot be restored. If this is your only key or you are locked out, contact ZEVO before uninstalling or signing out.
If access issues persist, Contact ZEVO Support for assistance.