If Uber is requesting Commercial Insurance and a Vehicle for Hire License from you, this typically indicates that your account is still registered under Uber Fleet or Uber Black from a previous rental arrangement with another company.

How to Resolve This Issue

• Contact Uber Support: Reach out through the app or website and specifically request to speak with a live agent
• Request Account Type Change: Clearly explain that you need to switch from Uber Fleet/Black to standard Uber X/Comfort

Important Considerations

• New Background Check: This account change may trigger another background check process
• Potential Delays: The transition could delay your ability to start driving immediately with a rental vehicle
• Follow Up: If not resolved within 48 hours, follow up with Uber support as these requests can sometimes get overlooked

<aside>

1. Uber Driver App
2. Menu ≡
3. Help
4. Scroll down to “Contact Us”
5. Click Ask the AI assistant
6. Type “Speak to an agent”
7. Type “Switch account to Uber X / Comfort”
8. Type “Speak to an agent”
9. Tap “Connect with a support agent”
10. Explain that you need to switch from Uber Fleet/Black to standard Uber X/Comfort </aside>

Once your account type is properly adjusted, the commercial insurance and vehicle for hire license requirements should be removed, allowing you to proceed with standard driver documentation to Activate for Rideshare