Disclaimer: Spark Host is in beta.
It will not always be right. Use it as a starting point, not the final word. When something feels off, trust your judgment and contact ZEVO CS to confirm. Never make a promise to a driver based solely on what Spark tells you.
One file does everything. Download the Spark Host file from your ZEVO representative and paste it into an AI assistant chat. That's it! It becomes your AI assistant for handling any driver question.
Step 1 — Open a fresh AI assistant chat.
Step 2 — Paste the file
Step 3 — Paste the driver's message
Ask: "What should I do and what should I say?"
Spark Host will tell you: who handles it (you or ZEVO CS), the exact words to send the driver, and what to do on your end.
FAQ Reference File:
ZEVO_Host_CS_KnowledgeBase_v1.txt
This file is your quick reference for the most common driver questions. You do not need to open an AI chat to use it — scan it directly, find the scenario that matches, and you have the lane, the reply, and the advice in one place.
Use the AI chat for situations that are complex, emotional, or not covered here. Use this file for everything else. Most common driver questions can be answered from it in under 30 seconds.
Think of it this way: the AI is your judgment layer. This file is your answer key.