How much is the deposit?

• $200 standard deposit.
• $400 for drivers ages 21–24.

When is it returned?

After return, the host has up to 72 hours to inspect the vehicle and close the booking. Once the inspection is complete, eligible refunds are processed within 5–10 business days depending on the bank.

What can support a deduction?

• Documented damage found during the post-trip inspection.
• A cleaning issue requiring professional service and supported by before-and-after photos plus an invoice or receipt.
• An itemized outstanding balance at booking close.
• A documented low-battery or return-policy fee under the applicable ZEVO policy.

Evidence requirement

Every deduction must be supported by relevant evidence, such as inspection findings, photos, invoices or receipts, system records, or itemized charges that substantiate the amount and reason. A host report alone does not automatically forfeit your deposit. There is no flat 50% return-charge rule.

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