What should I expect?

Vehicles should arrive clean and ready to drive. Take photos at pickup if the cabin or exterior has a significant cleanliness issue.

If the vehicle is dirty at pickup

Document the condition with photos and contact ZEVO Customer Care before starting the trip. ZEVO will review the evidence with the host. Do not assume automatic compensation or a free detail.

If a vehicle needs professional cleaning after return

A host may submit a cleaning incidental for a significant mess. The request must include evidence that supports both the reason and the amount, such as before-and-after photos and an invoice or receipt. Normal dust and weather-related dirt are not automatically a cleaning violation.

• Smoking or vaping: $250 cleaning and deodorization incidental when supported by evidence.
• Pet hair or pet-related mess may be charged when the listing is not pet-friendly and the charge is supported by evidence.

Examples of a cleaning violation

• Biowaste or fluids.
• Major spills, stains, or debris requiring professional cleaning.
• Excessive mud, sand, or insects requiring professional detailing.
• Significant pet hair in a vehicle not listed as pet-friendly.

ZEVO does not publish a universal fee range for host cleaning incidentals. Each request is reviewed against its supporting evidence.

Last reviewed: July 2026

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