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If you are on a ACTIVE Uber ride please follow these steps to get roadside assistance

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Roadside assistance through Urgent.ly

As a Gold, Platinum, or Diamond rewards member, you’re entitled to complimentary roadside assistance up to four times each year. This benefit is provided by Urgent.ly, regardless of whether you’re online or not.

Know how it works

• Sign up with Urgent.ly through your Uber Driver app.
• When you need help, access the 24/7 free roadside assistance option at the Rewards Hub in your app.
• Tap the Get Help Now button to reach out to Urgent.ly.

Covered services

As part of this reward, the following services are included at no cost to you:

• Tire changes
• Jump start
• Fuel delivery
• Lockout service
• Winching
• Towing (up to 25 miles)