Understanding the Risks of Peer-to-Peer Hosting

• Like any car sharing platform, hosting vehicles comes with inherent business risks.
• Occasionally, issues arise—such as non-payment, vehicle recovery needs, extended cleaning, or other costs related to problem guests.
• These situations are few and far between, but they are a normal part of operating in the peer-to-peer car sharing space.

Responsibility for Costs

• Damage, excessive mess, or cleaning beyond normal wear is the driver's responsibility.
• Recovery and repossession costs tied to guest non-payment are pursued from the driver.
• Time and effort spent addressing these issues are part of the operational reality of hosting.
• ZEVO does not reimburse hosts for recovery, repossession, cleaning, or damage expenses unless explicitly stated in writing.

ZEVO's Role in Collections

• ZEVO coordinates enforcement, recovery, and collections when a guest defaults.
• We document incidents and bill charges to the driver when supported by evidence through our incidentals system.
• We do our best to collect on behalf of hosts, but if collection efforts are unsuccessful, ZEVO does not absorb or reimburse those costs.
• ZEVO facilitates claims and policy enforcement but is not the financial backstop for guest-caused losses.

Guest Screening

• All guests complete Persona ID verification and Checkr background checks.
• These checks significantly reduce risk but cannot guarantee payment or prevent every incident.