Supercharging Fees and Processing Costs

Processing Fee on Supercharging Costs

ZEVO charges a processing fee on all supercharging costs incurred during rental periods. This fee covers the administrative costs associated with tracking, processing, and reconciling electric vehicle charging expenses across the platform.

• Fee Structure: ZEVO applies a flat 10% processing fee to all supercharging costs billed through the platform. The underlying supercharging rate itself varies based on location and charging network — ZEVO's 10% processing fee does not.
• Billing Process: Supercharging costs and associated processing fees will be automatically charged to the payment method on file for the guest's account. Charges will appear as separate line items on your receipt.
• Third-Party Charging Networks: When using third-party charging networks, ZEVO does not facilitate payment on your behalf. ZEVO does not apply the processing fee to transaction costs on third-party networks
• Transparency: All supercharging costs and processing fees will be itemized in your trip receipts.
• Host Reimbursement: For hosts who cover supercharging costs as part of their rental agreement, ZEVO will process reimbursements minus applicable processing fees. Hosts acknowledge and agree that processing fees are non-refundable administrative costs.

Guest Responsibility

Guests are responsible for all supercharging costs incurred during their rental period, plus applicable processing fees, regardless of whether the charging was necessary due to normal use or excessive driving. Failure to pay supercharging fees may result in account suspension or collection actions.