Out-of-State Travel SOP

Guests must obtain approval before crossing state lines. The host and guest are responsible for agreeing on the terms — ZEVO's role is to confirm that agreement and process the incidental.

Process

1. Guest contacts ZEVO support with their destination, departure date, and return date before leaving.
2. CS reaches out to the host via the applicable Slack channel. The host and guest must agree on whether travel is approved and on the additional security deposit amount. ZEVO does not set the terms — this is between the host and guest.
3. Once both parties have agreed, CS processes the security deposit as an incidental in ZOMP. Note the deposit as an out-of-state travel deposit with the approved destination.
4. CS confirms approval to the guest only after the incidental is processed. Include the approved destination, dates, and a reminder that any itinerary changes require a new request.

Notes

• Approval is specific to the destination and dates provided. Traveling beyond the approved scope is a policy violation and may result in vehicle deactivation.
• The security deposit is refundable at host discretion upon return.
• EVenture vehicles require explicit sign-off from Preston or EVenture Admin before any out-of-state approval.
• If the host is unresponsive and the guest has a time-sensitive departure, escalate to Manager. Do not approve or deny independently.

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Failure to obtain approval before crossing state lines may result in immediate vehicle deactivation.

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