At Zevo, we aim to provide you with a clean and well-maintained electric vehicle for every trip. Here's what you need to know:
What Should I Expect Regarding Vehicle Cleanliness?
When you rent a vehicle through Zevo, it should be clean and well-maintained. This includes spotless commonly touched areas—keys, door handles, trunk latches, and all interior surfaces. If the vehicle doesn't meet cleanliness standards upon arrival, you can cancel the trip and contact Zevo for assistance.
What Happens If I Find the Vehicle Dirty?
If you arrive to find an unclean vehicle, you may cancel the trip as a guest-initiated cancellation, and Zevo will review the issue. Alternatively, Zevo can compensate you for a car detail. In severe cases of uncleanliness, we may review the host and remove the listing from our platform to maintain quality service.
What Should I Do If I Return a Vehicle in Poor Condition?
Guests should return vehicles in reasonable condition, though normal dirt and weather-related messes are acceptable. However, if you return the vehicle with significant damage or in a state requiring professional cleaning, the host may charge a cleaning fee.
What Is a Cleaning Violation Fee?
When a vehicle is returned with damage beyond typical wear—such as spills, stains, or excessive dirt—the host may report it and charge a cleaning fee. In the U.S., this fee is typically $150.
What Qualifies as a Cleaning Violation?
Cleaning violations require photo evidence and may include:
If you have concerns about vehicle cleanliness or condition, please contact Zevo's customer support. We're here to ensure a smooth experience for both guests and hosts.