Incidental Fees

Incidental Fee Schedule

The following fees may apply for incidents that occur during your rental period. All claims must be submitted through the Incidentals section in your Host Dashboard with proper photo documentation.

Fee Categories

Category	Description	Typical Fee Range
Cleaning	Excessive dirt, stains, spills, or odors requiring professional cleaning beyond normal wear and tear	$50 - $150
Smoking	Evidence of smoking (cigarettes, vaping, or other substances) inside the vehicle requiring odor removal and deep cleaning	$150
Pet violation	Unauthorized pet in vehicle requiring full detail. Security deposit is forfeited and an additional $200 cleaning and inconvenience fee is charged.	Deposit forfeiture + $200
Improper Return (Repossession)	Failure to return vehicle on time requiring retrieval, or abandonment of vehicle requiring recovery	$100
Curb Rash	Wheel damage from contact with curbs or other objects requiring repair or replacement. No pre-existing damage and must be larger than 3 inches	$50 per wheel
Recharging	If the vehicle was returned with a battery level below start of booking	$30

How to Submit a Reimbursement Request

Document the incident: Take clear, well-lit photos showing the damage or issue from multiple angles. Include close-up shots and wide shots for context.
Access your Host Dashboard: Log in to your account and navigate to the Incidentals section.
Submit your claim: Select the appropriate incident category and upload all photo documentation.
Provide detailed description: Explain what happened, when it occurred, and any relevant details about the incident.
Submit within the required timeframe: All claims must be submitted within 24 hours of discovering the issue or upon vehicle return.

Important Notes

Photo documentation is mandatory for all incidental fee claims. Claims without proper documentation may be denied.
All requests must be submitted through the Incidentals section in your Host Dashboard. Claims submitted through other channels will not be processed.
Fees are assessed based on the actual cost to repair or remediate the damage, up to the maximum amounts listed above.
Guests will be notified of any incidental fees and have the opportunity to respond before charges are finalized.
For excessive cleaning or recharging fee’s you must provide a copy of your receipt