Step 1 -  Be in possession of the vehicle and promptly open your claim

Retrieve your vehicle immediately and file your claim promptly within the host dashboard

All claims are required to be filed within 72 hours of the incident

Step 2 - Upload the facts of loss & detailed pictures

Submitting a detailed explanation and all relevant evidence expedites the claims process.

Crucial information points to gather are

• Date
• Time
• Location
• Were 3rd parties involved?
• Any 3rd party information (Insurance / ID / Contact information)
• Police report if applicable
• Detailed photos
• Details on what transpired

Step 3 - Claims are triaged

After filing your claim, our claims team helps to package the above information.

Then it is transferred to the Third Party Administrator (TPA) for investigation.

Step 4 - communicate with your adjuster directly

After opening the claim with the TPA the vehicle owner liaises directly with the assigned adjuster throughout the investigation process.

• Respond to information requests