⚠️ HOST SPARK — HOST-FACING TOOL ONLY

This is not the internal ZEVO Spark agent tool. Host Spark is built exclusively for ZEVO hosts managing driver questions. If you are a ZEVO support agent, you are in the wrong place — go to ZEVO Spark — Agent Resources.

Host Spark is in beta. It will not always be right. Use it as a starting point, not the final word. When something feels off, trust your judgment and contact ZEVO support to confirm. Never make a promise to a driver based solely on what Host Spark tells you.

⬇️ Download the File — Then Follow the 3 Steps Below

SPARK_HOST_v1_2.txt

One file does everything. Download the Spark Host file and paste it into an AI assistant chat. It becomes your AI assistant for handling any driver question.

How to Use It — 3 Steps

Step 1 — Open a fresh AI assistant chat.

Step 2 — Paste the entire contents of the file as your first message.

Step 3 — Paste the driver's message.

Ask: "What should I do and what should I say?"

Spark Host will tell you: who handles it (you or ZEVO support), the exact words to send the driver, and what to do on your end.

Version

Spark Host 1.2 | April 29, 2026

What's new in 1.2:

• Pre-response checklist — concierge type check, escalation triggers, knowledge base match before every answer
• Loop rule — if host has tried once and driver says it's still not working, route to ZEVO CS