Answers to the most common questions hosts ask about operating on the ZEVO platform. If your question isn't covered here, contact support through Contact Support.
Do I need to be present when a renter picks up my vehicle?
No. ZEVO is a fully remote platform. Renters access your vehicle through the ZEVO app using a digital key. No physical handoff is required.
How quickly can my vehicle be booked after I list it?
Immediately. Once you enable your listing, verified drivers can book your vehicle in real time. Make sure it is charged, cleaned, and inspection-ready before going live.
What do I do if my vehicle isn't getting booked?
Review your pricing against current market rates using the Pricing Best Practices guide. Make sure your listing location is easily accessible and your vehicle photos are current. Contact support if the issue persists.
When do I get paid?
Base rent is paid out daily as each day of a booking is completed. Tolls and supercharging are paid out after the driver settles their balance, which may take a few days. See Booking Payments Process for the full breakdown.
Why does my ZEVO Wallet balance not match what I expected?
The platform fee (typically 25%) is deducted before earnings reach your wallet. Tolls and supercharging may still be pending if the driver hasn't paid their balance yet.
How do I cash out my earnings?
From your Host Dashboard, go to Finances and cash out manually at any time, or set up an automatic payout schedule. See Finances & Cashing Out.
What is the platform fee?
ZEVO charges a 25% platform fee covering insurance, operations, marketing, and engineering. This rate may vary for hosts on ZEVO Concierge. See Platform Fees & Insurance Deductibles.