Quick answers to common driver questions. If you do not find what you need, contact ZEVO Customer Care.
How long does verification take?
Most drivers are verified quickly. Persona handles ID verification and Checkr runs the background check. If verification is delayed, refresh the page or contact Customer Care.
Can I book before I am fully verified?
No. Complete identity verification and the background check before booking.
Can I reserve a vehicle in advance?
Yes. You can generally reserve an available vehicle up to three days before pickup.
What is the collections threshold?
Collections begin only when the verified total unpaid balance on an active booking is more than $100 for a weekly booking or more than $25 for a daily booking when that booking has no unpaid incidental. If that active booking has any unpaid incidental, collections begin only when its verified total unpaid balance is more than $300 weekly or more than $225 daily, regardless of the incidental’s age or date. A balance exactly equal to $100, $25, $300, or $225 does not start collections by itself. An unpaid incidental from an ended booking remains owed, but it does not by itself restrict an active booking. The trigger is not the amount you must pay; your My Booking page shows the current amount to pay. See Payment Deadlines.
When do I get my deposit back?
After return, the host has up to 72 hours to complete the inspection and close the booking. Any eligible refund then follows the 5–10 business day bank-processing timeline. Any deduction must be supported by evidence.
Can I add another driver to my booking?
No. Only the insured driver named on the booking may operate the vehicle. There are no exceptions and no additional-driver approval path.
Does my vehicle have Full Self-Driving?
Availability varies. FSD is never enabled without host approval and cost confirmation. Contact ZEVO Customer Care first.
How does Supercharging work?