Start the return flow
- Park at the return location shown in your booking.
- Use End Trip in the ZEVO app or web flow.
- Upload clear interior and exterior photos, including the battery level and any condition issue.
- Lock the vehicle and confirm the return instructions are complete.
After the vehicle is returned
Vehicle Returned means the driving portion has ended, but the post-trip inspection and financial closeout may still be open.
- The host has up to 72 hours to complete the inspection, upload required photos and tolls, and close the booking.
- If the host does not complete those steps, the booking automatically closes after the 72-hour window.
- During the window, documented tolls, charging, damage, or other supported incidentals may still be added.
Deposit and refund timing
A deposit is not automatically refunded the moment the status changes to Vehicle Returned. After inspection and closeout, any eligible refund follows the 5–10 business day bank-processing timeline. Any deduction must be supported by evidence.
Need help?
If the return flow fails, the location is wrong, or the booking does not update, contact ZEVO Customer Care and remain with the vehicle when safe to do so.
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