When it comes to damage and disputes with our vehicle rentals, we want to ensure a transparent and fair process for all parties involved. Here's what you need to know:

What to Do If You Notice Pre-Existing Damage

Before starting your trip, thoroughly inspect the vehicle and document any existing damage. This protects both you and the vehicle owner.

• Take clear photos of any scratches, dents, or other damage
• Report damage through the app immediately before starting your trip
• Make note of interior issues or mechanical concerns

Reporting Damage During Your Trip

If damage occurs while you're actively using the vehicle:

• Pull over to a safe location immediately
• Document the damage with clear photos from multiple angles
• Contact emergency services if necessary
• Notify us through the app's emergency support feature
• Collect information from other parties if another vehicle is involved
• Wait for further instructions before continuing your trip

Reporting Damage After Your Booking Ends

When returning the vehicle or discovering damage after your rental period:

• Submit a detailed damage report through the app within 24 hours
• Include all documentation and photos collected
• Provide a written description of when and how the damage occurred
• Respond promptly to any follow-up questions from our support team