When a guest rents your car through ZEVO, it's an excellent opportunity to provide an exceptional experience. We strongly encourage reaching out to your renter at the beginning of each reservation with a warm welcome message and sharing any crucial information they might need when operating your vehicle. A personal touch goes a long way and reminds renters that they're not dealing with a traditional car rental company, but with an individual host.
Similar to Airbnb, when you demonstrate care for your assets, renters often reciprocate by taking excellent care of your vehicles during their rental period. Below, you'll find helpful messaging templates to guide you in introducing yourself to your guest at the start of their trip, checking in with them throughout their stay, and concluding their trip on a positive note. Feel free to use these templates as they are or customize them with your own personal touch.
You can contact your guest by navigating to their booking and locating their phone number.
Hi [Renter's Name],
Welcome to [City]! I'm [Your Name], your ZEVO host. I'm excited you've chosen my Tesla [Model] for your trip.
A few quick things:
Enjoy your Tesla experience and safe travels!
Best, [Your Name]
Hello [Renter's Name],
I hope you're enjoying your time in [City] and that the Tesla [Model] is providing a great driving experience. I wanted to check in and make sure everything is going smoothly with the car.
If you need any assistance with charging locations or have questions about the car's features, feel free to ask!
Best regards, [Your Name]
Hi [Renter's Name],
As your trip comes to an end, I wanted to thank you for choosing my Tesla [Model] for your ZEVO rental.