Overview

This article will guide you through using the Host Dashboard to manage toll information efficiently.

Accessing Tolls Information

1. Login: Log into the Host Dashboard with your credentials.
2. Navigation: From the side menu, select the "Tolls" section.
3. View Tolls: You will see toll information specific to the Toll Authorities we work with: ◦ NTTA (North Texas Toll Authority) ◦ FasTrak, which manages California tolls.
4. Select Authority: Use the drop-down menu to choose the Toll Authority. Only tolls for the selected authority will be displayed.

Uploading New Tolls

1. For NTTA: Login Here

2. Go to “My Account” at the top and select “Transaction History”

3. On the right-hand side you will select the Microsoft Excel Logo

4. Download Export File: Obtain the export file from the appropriate Toll Authority's system. These files are typically in .xlsx or .csv format.

5. Select Authority: Ensure the correct Toll Authority is selected in the dashboard before uploading the file.

6. Upload File: Follow the prompts to upload your export file. ◦ The system will automatically handle duplicates to prevent multiple charges for the same toll.

7. Notification: After processing, you will receive a success or failure notification.

Troubleshooting Upload Issues

• 100% Failure: If your toll export fails completely:

  1. Take a screenshot of the toll upload error response. 2. Send the screenshot and the export file to support for assistance.

Key Connections

• License Plate and Toll Tag ID: These are crucial for accurate toll processing. Ensure they are correct and up-to-date in the Vehicle page.

Common Issues:

• Incorrect/Missing Information: Incorrect or missing License Plate or Toll Tag ID on the vehicle page is a common reason for upload failures. Verify these details if you encounter issues.

For further assistance, contact support with detailed information about your issue.

How To Upload Your Tolls Visual Guide