Understanding how your booking ends matters for your deposit, re-booking eligibility, and whether your account stays in good standing.

Normal Booking End

A normal end happens when:

• You complete your booking period and end it yourself through the ZEVO app
• The booking naturally reaches its end date

What happens:

• Your security deposit is released (typically within a few business days)
• Your account remains in good standing
• You can immediately start a new booking
• Any outstanding tolls or supercharging balances are billed to your account on the normal schedule

Booking Termination

A termination happens when:

• Your unpaid balance (base fare, tolls, or supercharging) exceeds $100 and you do not pay within the 24-hour grace period
• ZEVO intervenes due to a policy violation

What happens at termination:

• You are locked out of the vehicle
• You have an additional 24 hours to make the minimum or full payment to restore access
• Your booking remains active during this window but the vehicle is inaccessible