Understanding how your booking ends matters for your deposit, re-booking eligibility, and whether your account stays in good standing.

Normal Booking End

A normal end happens when:

• You complete your booking period and end it yourself through the ZEVO app
• The booking naturally reaches its end date

What happens:

• Your security deposit is released 5–10 business days after inspection
• Your account remains in good standing
• You can immediately start a new booking
• Any outstanding tolls or supercharging balances are billed to your account on the normal schedule

Booking Termination

A termination happens when:

• Your unpaid balance (base fare, tolls, or supercharging) exceeds $100 on a weekly plan (or $25 on a daily plan) and you do not pay within the 24-hour grace period
• ZEVO intervenes due to a policy violation

What happens at termination:

• PIN-to-Drive activates — you cannot drive the vehicle, but you can still access it to retrieve your belongings
• You have an additional 24 hours to make the minimum or full payment to restore access
• Your booking remains active during this window but the vehicle cannot be driven