<aside>

Android users only. If you're on iPhone, contact ZEVO Support. This guide covers the most common Tesla app login failures specific to Android devices.

</aside>

Why This Happens

Some Android phones have a known conflict with the Tesla app during it’s login verification code step. When you switch from the Tesla app to Gmail to grab your 6-digit code, Android can drop the Tesla session or suppress the keyboard — forcing you to restart the login from scratch. This is a Tesla app limitation, not a ZEVO issue, but we've mapped the fastest path through it.

Step-by-Step Fix

Step 1 — Use the Notification Banner (Don't Close the Tesla App)

When Tesla sends your 6-digit verification code:

• Do not close the Tesla app or switch to Gmail
• Instead, pull down the notification banner from the top of your screen
• Read the code from the Gmail notification without leaving Tesla
• Enter the code directly into the Tesla app

If the notification banner doesn't show the code:

• Tap the 3 lines (or square) button at the bottom of your phone to see your open apps
• Swipe over to Gmail to view the latest email with the code but do not click on the app
• Immediately switch back to Tesla and enter it
• This keeps the Tesla app running in the background so your session stays active

This is the cleanest fix. If your notification banner is on, this resolves the issue without any restarts.

Step 2 — If the Keyboard Stops Responding

If you tapped the code field and no keyboard appeared: