1. Driver-Initiated Claims: If a driver contacts you about damage to your vehicle, direct them to their booking page where they can select "File A Claim" to submit damage details.
  2. Host-Initiated Claims: If you discover damage after a trip, log into your host dashboard and file a claim under the Claims tab.
  3. Documentation Requirements: To expedite the claims process, provide complete details and clear photos of the damage. A minimum of 3 images must be submitted for a valid claim. Please also submit a copy of your personal insurance coverage.
  4. Initial Evaluation: Our in-house claims team will evaluate your claim and contact both you and the driver for any additional information needed.
  5. Insurance Claim Submission: If damages appear to exceed your host deductible of $2,500, we will submit the claim to the insurance provider.
  6. Adjuster Assignment: Once an adjuster is assigned, our claims team will contact you within 72 hours with your adjuster's information.
  7. Claim Completion: After receiving the adjuster's information, it becomes your responsibility to communicate with them to complete the claims process, including obtaining estimates, arranging repairs, and finalizing repair payments.
  8. Process Consistency: This process applies to both concierge and non-concierge hosts.

Important Notes

As the vehicle owner, maintaining communication with your adjuster is crucial for a speedy resolution and transparency throughout the claims process.

Concierge Program Special Instructions

If you are participating in ZEVO's concierge program and are not physically present in the region where your vehicles are hosted, you may request assistance from your ZEVO ground operations team member to obtain estimates or transport the vehicle for repairs. All such requests must be submitted via email to [email protected].

Rideshare Driver? Report It to Your Platform

If the accident happened while driving for Uber, Lyft, or DoorDash, you must also report it to them:

Once they send you a claim summary, forward it to [email protected] with your claim number in the subject line.

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